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REFUND POLICY - LOCAL STUDENTS

PURPOSE

The purpose of this policy is to provide refund guidelines for all potential students and for students who are currently enrolled at the Ella Baché College of Skin and Beauty Therapy.

SCOPE

This policy relates to all local students who are not accessing VET Fee-Help assistance.

This refund policy is made available to students and persons seeking to enrol with the Ella Baché College of Skin and Beauty Therapy by publication in the Student Handbook and on the College’s website (www.ellabachecollege.edu.au).

POLICY

On Campus and Stellar Learning (Online):

  •  If a student decides to withdraw from the course before course commencement, he or she must provide at least 28 days written notice to receive a full refund of the course costs they have paid, less the non-refundable deposit of $1000.00.

  • If the student provides less than 28 days written notice he or she will be liable for the cost equivalent to the first term fees of their course, in addition to their non-refundable deposit of $1000.00

  •  If the student decides to withdraw from the course during the course, he or she is liable to the College for all fees paid for the Trimester in which they are currently studying.

  •  If the student is terminated because of a failure to comply with College policy, bad behaviour, unsatisfactory progress, failure at examinations or unsatisfactory attendance, then all fees for the current term will remain payable.

  • In case of a default by the Ella Baché College of Skin and Beauty Therapy, the College will refund all paid tuition fees on a pro-rata basis within two weeks of the date of default.  A statement will be provided to the student that explains how the refund amount has been calculated.  (A default means the course not being provided in full to the student if numbers fall below viable levels).

  • The College’s terms and conditions and refund policies do not remove the right of a student to take further action under Australia’s consumer protection laws.

Stellar Distance Learning:

  • If a student decides to withdraw from the course at any point, any modules he or she has purchased will not be refunded unless there are special or extenuating circumstances.
  • If the student is terminated because of a failure to comply with College policy, bad behaviour, unsatisfactory progress, failure to make satisfactory progress for assessments or unsatisfactory attendance at workshops, then all fees for any modules purchased are not refundable.
  • In case of a default by the Ella Baché College, the College will refund all fees paid for modules not completed.   A statement will be provided to the Student that explains how the refund amount has been calculated.  (A default means the course not being provided in full to the student
  • The College’s terms and conditions and refund policies do not remove the right of a student to take further action under Australia’s consumer protection laws.

PROCEDURES

  1. Students seeking a refund must apply in writing to the Administration and Compliance Manager.
  2. All applications must include a completed Request for Refund Form Withdraw Form and any other relevant and supporting documents.
  3. Applications will only be reviewed and processed once all paperwork is received
  4. The Principal will review all applications and will interview the student before approving or considering the application.
  5. The Principal will then make a record of findings and recommendation to the Head of Education for the final decision.
  6. If the student refund is approved, the College will cancel the student’s enrolment and fees will be refunded in accordance with this policy and the circumstances involved
  7. Fees will be paid directly to the person who initially paid the fees.
  8. If the student refund is not approved then the student will have the option of lodging a formal Appeal against the decision in accordance with the Complaints, Grievance and Appeal Policy within 28 days after receiving the notification of non approval of refund
  9. The outcomes are communicated in writing to the Ella Bache Accounts Department where it is entered into the student’s account file.

DOCUMENTS

  • Withdrawal form
  • Request for Refund form